Life at home
Respectful assistance with personal care, meal preparation, cleaning, laundry and everyday routines.
Ask about daily supportDISABILITY SUPPORT · FRASER COAST
Professional support.
A personal approach.
Individual support for plan-managed and self-managed NDIS participants in Hervey Bay and Maryborough.
Enquire about supports
Call now0483 647 938
Choice. Connection. Everyday possibility.
FUNDING OPTIONS
Plan-managed & self-managed
Supporting NDIS participants with these funding arrangements.
A FAMILY-RUN BUSINESS
People first.
Every step of the way.
You know your life best. Your interests, preferences and goals should shape the conversation about support.
Connecting Support Services is a family-run disability support business serving Hervey Bay and Maryborough. With more than 18 years of experience in the disability sector within our team, we understand the importance of feeling comfortable with the people who support you. We listen to what matters to you, respect your choices and work with you to create support arrangements that suit your life.
Take it one step at a timeOUR MISSION & VALUES
Support built
around you.
To provide professional, personalised support that helps people live with choice, confidence and greater independence.
- Respect
- We listen and respect your choices, privacy and individuality.
- Choice
- You have a say in how your supports are delivered.
- Connection
- We build positive relationships and support community involvement.
- Professionalism
- We take our responsibilities seriously and communicate clearly.
- Independence
- We encourage your strengths and support you to work towards your goals.
WHAT MATTERS TO YOU?
Support for
everyday life.
Individual support at home and in the community, shaped around your routines, preferences and goals.
Out in the community
Support to attend appointments, go shopping, enjoy social outings and take part in community activities.
Talk about your interestsBuilding independence
Practical encouragement to develop everyday skills, confidence and independence at home and in the community.
Explore your goals
Personal care
Respectful assistance with showering, dressing, grooming and daily hygiene routines.
Meals and preparation
Help with planning and preparing meals, and mealtime assistance suited to your needs.
Help around the home
Support with cleaning, laundry and everyday household tasks to keep your home comfortable.
Medication support
Prompts and assistance as agreed in your support plan and within our workers’ training and responsibilities.
Everyday routines
Support to establish and maintain routines that work for you.
Getting out and about
Assistance to attend appointments, go shopping, enjoy social outings and take part in community activities.
Transport
Help to get to appointments, activities and other agreed destinations.
Building everyday skills
Practical encouragement to develop confidence and independence at home and in the community.
SUPPORT FOR MORE COMPLEX NEEDS
Complex care support
Everyone’s care needs are different. Talk with us about the more complex daily supports you need so we can discuss suitable options with you.
Enquire about complex carePlanned around you
Before agreeing to provide complex care, we review your individual needs and relevant health-professional care plans. We confirm the required worker training, assessed skills and clinical guidance are in place, and explain which supports we can safely offer.
Complex care availability is assessed individually before services begin.
We will discuss your needs before supports begin so we can confirm what we can safely provide and agree on the right arrangements for you.
EVERYDAY POSSIBILITIES
Make time for
what you enjoy.
Creative activities, new interests and community connections can be part of everyday life. Talk with us about the activities that matter to you.
Explore our services →A SIMPLE PLACE TO START
The first step
is a conversation.
You don’t need to have every answer. We’ll guide you through the next steps and take the time to understand what matters to you.
- 01
Initial phone chat
We’ll offer you a friendly ten-minute phone chat on the same or next business day to hear about your needs and answer your first questions.
- 02
Free meet and greet
Meet with us at a convenient time and place to discuss your needs, learn about our services and ask questions, with no obligation to commit.
- 03
Service agreement and funding
With your permission, we’ll check your plan dates, funding arrangements and available budget for the supports you need. We’ll explain the services and costs, answer your questions and help you complete a simple service agreement before support begins.
- 04
Support begins
We can usually begin support within one to two weeks of your first call, once funding and your service agreement are confirmed and a suitable support worker is available. We’ll agree on a start date with you and keep you informed.
JOIN OUR TEAM
Make a difference.
Close to home.
We are interested in hearing from caring, dependable people who want to provide professional, person-centred disability support in Hervey Bay and Maryborough.
We value people who listen, respect individual choices and take pride in the support they provide. Tell us about your experience, availability and interest in joining our team.
Recruitment enquiries: [email protected].
Express your interest in joining our team
Tell management about your experience and availability. Please upload your resume as a PDF or DOCX; attachments must total no more than 10 MB.
Use our recruitment page to share your experience and availability with management.
Open the recruitment formA LITTLE MORE CLARITY
Questions?
Start here.
Where do you provide supports?
We provide supports in Hervey Bay and Maryborough. Contact us with your suburb and the supports you are looking for so we can discuss availability in your area.
Who can access your services?
We offer individual supports for plan-managed and self-managed NDIS participants. We will talk with you about your support needs, funding arrangements and whether our services are a suitable match.
How are support workers prepared to support me?
All support workers receive training and complete buddy shifts before working independently with you. During buddy shifts, they work alongside an experienced team member to learn about your support needs, routines, preferences and agreed support plan. This helps them become familiar with how you like to be supported and gives you an opportunity to ask questions and share feedback.
How is my support worker allocated?
Connecting Support Services allocates support workers based on your support needs, the skills required and staff availability. We listen to your feedback and discuss any concerns about your support arrangements.
Do I need to know exactly what support I want?
No. Your meet and greet is an opportunity to talk about your everyday life, what matters to you and where some extra support may help. We can explore the options together.
Can a family member or support coordinator enquire for me?
Yes. With your permission, a family member, representative or support coordinator can contact us and take part in discussions about your supports.
How much do supports cost?
Costs depend on the type of support and when it is provided. Before you agree to start, we explain the rates and any applicable travel, transport or cancellation charges in your service agreement.
What happens if my needs or schedule change?
Contact us so we can review your arrangements together. We discuss what changes are possible and any relevant notice requirements in your service agreement.
ENQUIRE ABOUT SUPPORTS
Let’s talk about
your support needs.
Enquire for yourself or someone you support. A brief overview is enough. We can discuss the details together.
Open our enquiry form to send a brief overview to management. We can discuss personal details together.
Open our enquiry form to tell management briefly what support you are looking for.
Open the support enquiry formLET’S CONNECT
A new possibility
starts with hello.
We would love to hear what you are looking for and discuss how we may be able to help. If we miss your call, please leave a message and we’ll get back to you.
Contact information
- Phone
- 0483 647 938
- [email protected]
- Service area
- Hervey Bay, Maryborough and the areas in between
Call now0483 647 938
For time-sensitive enquiries, please call 0483 647 938.
OUR LOCAL COMMUNITY
Here on the Fraser Coast.
We provide support across Hervey Bay, Maryborough and the areas in between.
The shaded outline shows our indicative service area. Contact us with your suburb to discuss support availability. Meet and greets are arranged at a convenient location.
WE’RE HERE TO LISTEN
Feedback & complaints.
Tell us what is working well, suggest a change or raise a concern about our supports.
Anyone can give feedback or make a complaint, free of charge. You will be treated respectfully. Speaking up will not result in punishment, discrimination or unfair changes to your supports.
How to tell us
Management at Connecting Support Services handles feedback and complaints. You can speak with your support worker, ask to speak privately with management, or contact management by phone or email to arrange a conversation.
Contact us
Phone: 0483 647 938
Email: [email protected]
Ask for management when you phone, or address your email to management. Please contact us directly to discuss a complaint.
Tell us what happened, what you would like to change and how you prefer us to respond. You do not have to put your complaint in writing.
You can remain anonymous. Without contact details, we may be unable to ask questions or tell you the outcome.
Help to speak up
A family member, friend, representative or independent advocate can help you or speak on your behalf, with your permission.
Tell us how you prefer to communicate. We will help you raise your concern and arrange suitable communication assistance, such as an interpreter or information in an accessible format. We can also assist you to contact the NDIS Commission.
What happens next
- We acknowledge your complaint promptly, check for immediate safety concerns and discuss what you would like to happen.
- We review the facts fairly, listen to everyone involved and keep you and any affected participant appropriately involved and informed. We explain the expected timeframe and any delays.
- We explain the outcome, reasons, actions and review options in a way you understand.
We record complaints securely, share information only when needed to handle the matter or as required by law, and use feedback to improve our services.
If you are not satisfied
You can ask for a review and explain what you feel has not been addressed. If your concern involves the person handling it or a business owner, you can request another reviewer or contact the NDIS Commission directly.
You can contact the Commission at any time. You do not need to complain to us first.
Privacy matters.
Our Privacy Statement explains how information is handled and how to request access, corrections or make a privacy complaint.
Read our Privacy Statement →